Feedback & Complaints

Placeholder — needs confirmation before launch. The external dispute resolution details below (AFCA membership number and the internal complaints process) must be confirmed against the current LMG Member-model arrangements.

We want to hear from you

If something hasn't gone the way you expected, please tell us. Most issues are resolved quickly once we know about them.

How to raise a complaint

Contact us on 02 9071 4410 or email customercare@firstclassfinance.info with the details. We will acknowledge your complaint and work with you to resolve it.

If you're not satisfied

If we cannot resolve your complaint to your satisfaction, you may refer the matter to the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme.

• Online: afca.org.au
• Phone: 1800 931 678
• Mail: GPO Box 3, Melbourne VIC 3001

Credit representative details

Moneda Investments Pty Ltd ACN 140 617 661 is authorised under LMG Broker Services Pty Ltd ACN 632 405 504 Australian Credit Licence 517192